Terms and conditions

Return and refund policy



Thanks for shopping at Welsh Yarn


We want you to be delighted with your purchase as we love the amazing products we sell and want you to do the same however, If you're not satisfied with your purchase,we are here to help. Unfortunately, we have to have some nasty rules to make your returns as simple and painless as possible 💕


returns📆


You have 30 calendar days to return an item from the date you received it. To be able to return your item it must be unused and in the same condition that you received it.


Your item must be in the original packaging.


The item need to have the receipt or proof of purchase.


Refund



Once we receive your item we will inspect it and notify you that we have received your Returned item. we will immediately notify you on the status of your refund after inspecting the item.


if your return is approved we will initiate refund to your credit card or original method of payment.


You will receive the credit within a certain amount of days depending on your card issuer's policies.


shipping



You will be responsible for paying for your own shipping costs to return your item shipping costs and non-refundable


If you receive a refund the cost of return shipping will be deducted from your refund.


Contact us


If you have any questions on how to return your items  us contact us and we will be happy to help.

Delivery